This website is owned and operated by Concept Marketing and Distribution Ltd, trading as www.gardenproductsonline.co.uk

Head Office:
www.gardenproductsonline.co.uk
Woodmeadow Garden Centre
Kettering Road
Northampton
NN6 9TD

Telephone: 01604 780350

E-mail: sales@gardenproductsonline.co.ukk

Registered UK Company Number: 06700739 VAT Number: 993 1149 02
We recommend that you print a copy of our terms and conditions for your reference.
The listed terms and conditions shall apply to the sale and supply of goods and services by The Company to the entity hereby referred to as 'The Customer'.
Legal ownership of any goods supplied shall remain vested to 'The Company' until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale.
Should the 'The Customer' obtain goods prior to full order payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated.
The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.

1. Placing an order
2. Payment
3. Delivery
4. Returns Faulty Goods
5. Returns Cancelled Orders
6. Shortages & Damages
7. Installation Service
8. Dimensions, Specification and Accuracy
9. Issues
10. Price Match
11. Cracks and Splits
12. Insolvency

1. Placing an order

You are deemed to have placed an order with us by ordering online via our online checkout process or by placing an order over the telephone. Confirmation of your order will be sent by e-mail. We will send written confirmation via Royal Mail on request.

We may not be able to accept your order:

a. Where goods are not available

b. If there has been a pricing or product description error

c. Where we cannot obtain authorisation for your payment.

d. Where it is logistically impossible for us to deliver the goods to that location, or where additional service fees apply

The Company shall notify The Customer should their order not be accepted and inform them of any changes and/or additional charges.

Should the customer accept any revision to their order the order will be accepted and processed. If declined The Company will cancel the customers order and refund all monies received.
2. Payment
Payment must be made in full at point of order unless otherwise agreed. For orders over 2,000.00, larger buildings or bespoke buildings we may accept a 50% deposit at point of order with the remaining 50% payable prior to delivery.
Payment can be made via credit or debit card (we accept American Express, MasterCard, Visa, Switch, Solo, Delta or Maestro), we also accept payment via Bank Transfer and Paypal, payment is taken when we receive your order. On-line and telephone order payments are processed via a secure payment system.
We also accept payment by cheque. (Cheques should be made payable to Concept Marketing and Distribution Ltd). Goods shall not be released until the cheque has been received and cleared. Delivery lead-times commence from this date.
Credit accounts are available for certain Local Government Bodies, and corporate customers, against approved references.
In the case of sales made to customers with credit accounts, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of the invoice, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the customer.
Time for payment shall be of the essence and any failure to pay shall entitle us at our option to treat the contract as repudiated by the customer, to delay delivery until paid or appropriate any payment made by the customer to such of the Goods as we may think fit, notwithstanding any purported appropriation by the customer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request.
3. Delivery
Delivery is included in our prices for most areas of mainland UK, however due to some manufacturers' policies there may be extra charges for Scotland, off shore islands and some areas of England and Wales. These areas are detailed within our product pages either in text or map format. It is advisable to call 01604 780350 prior to placing your order should you have any concerns over potential delivery charges.
Delivery lead-times are provided in working days (Monday to Friday, excluding bank holidays)
Estimated delivery lead-times commence from point of cleared payment, in the case of orders placed after 12 noon the lead-time will commence from the next working day. During exceptionally busy periods or in remote outlying areas lead times maybe exceeded. In such circumstances we will ensure that customers are kept informed.

If you are having your building installed independently it is advisable to wait until you have been notified of your delivery date by the carriers.  We also recommend that on receipt of goods you satisfy yourself that the order has been delivered in full prior to booking or commencing with the installation work.

If you have ordered your building to be installed by us, it is common for the delivery and the installation to be separate. In these instances you will be contact by the installation team following the delivery.
Deliveries are made weekdays and typically during the hours of 8am to 8pm, however this can vary by manufacturer and The Company is not able to offer timed deliveries..
As The Company is not the manufacturer of branded products it can not be held responsible for any delay in delivery arising from the manufacturer or the contracted carrier.
Should an order be delayed for whatever reason the company will not issue compensation and any outstanding balances owed by the customer must still be paid in full. Where an estimated delivery lead-time extends beyond that published the customer may cancel their order without penalty.
The majority of the products offered for sale are flat-packed for ease of handling and delivery and consideration should be given to the size and weight of products prior to ordering.
Deliveries are usually to kerb-side only (so when delivered, some products may have to be handled off the lorry, so two able bodied people must be available in order to help unloading).

If access is restricted please let us know at time of order.

It is The Customers responsibility to provide unobstructed access for the delivery to take place. Any failed or returned deliveries may result in additional charges being passed to The Customer.
Notification of delivery may be made by telephone call/message, email, fax or by post direct from the manufacturer, carrier or ourselves.

Any discrepancies with deliveries must be notified to either www.gardenproductsonline.co.uk by email to sales@gardenproductsonline.co.uk or by phone on 01604 780350.
Alternatively in cases of branded products if your delivery note provides details of the manufacturer any discrepancies with deliveries can be reported to them either via email or phone.

Delivery of Cabins and larger items is usually by Articulated / large rigid Lorries with de-mountable forklifts for our customers convenience.
Please make sure you have suitable access. If you think access is a problem you MUST inform us. If we cannot deliver to you due to access issues you will be charged for an aborted Log Cabin Delivery. We may also need to cancel your order if delivery is not possible via normal methods.
4. Returns Faulty Goods
All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature.
From time to time we do sell stock clearance and ex display lines, these items are clearly marked as such and this should be taken into consideration prior to ordering.
If the product is damaged or broken on arrival you can return the goods for the supply of a merchantable replacement, or a full refund if appropriate. It is imperative that if any part of your order is damaged then a photo should be taken of the product in situ e.g. for log cabins the damaged part must remain on the pallet.
Damage should be reported within 5 working days of delivery and we may request photographic evidence of the condition of the damage or faulty item, you should not attempt to fit or modify the product in anyway and must retain the original packaging.
In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods. For our smaller items it may be necessary for The customer to return them to the manufacturer by post.
It is the responsibility of the customer to retain possession and take reasonable care of the goods until they have been returned to the possession of; The Company , the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way.
If on return the product is found to be be of merchantable quality, complete and as described for sale, any return charge will apply and will be deducted from the order monies held at cost.
Reimbursement of rejected goods, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.

Where goods are returned by agreement, the Buyer shall (in every case) state the order number, date and reason for return and agrees to pay such reasonable restocking charge as may be determined by The Company from time to time and made known to the Buyer.
5. Returns Cancelled Orders
In line with The Distance Selling Regulations, and the SafeBuy Code of Practice 'The Customer' shall have a period of 14 working days after the date of delivery within which time they may cancel their order for a product with the exception of goods that have been made to The Customers own specification.
Cancellations should be sent by email, by telephone or by registered post to 'The Company' trading address, quoting the order reference given when the order was placed.
In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods. For our smaller items it may be necessary for the customer to return them to the manufacturer by post.
It is the responsibility of The Customer to retain possession and take reasonable care of the goods until they have been returned to the possession of, The Company , the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way.
It is the responsibility of The Customer to meet all product return costs and where The Company is arranging collection the customer will be notified of the return charge prior to undertaking the process.
Reimbursement of cancelled orders monies, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.
6. Shortages & Damages
All goods should be inspected on delivery and any shortages or damages notified to the company within 5 working days.

Do not build the item if it is damaged.

If an item has been delivered with a damaged replaceable part we will send a replacement part to you.  Full Items are only replaced if the parts are not replaceable or at our discretion. In order to establish the nature of the damage we ask for evidence in the form of pictures/images. When we receive these we will make a judgement on how to proceed. (Please see important information if you are returning goods below) A photo should be taken of the product in situ e.g. for log cabins the damaged part must remain on the pallet.
Shortages and damages should be reported either in writing to the company address, by email to sales@gardenproductsonline.co.uk or by phone on 01604 780350. We may request photographic evidence of the condition of the damage or faulty item.
Upon approved claims the manufacturer will forward replacement parts, usually within 5 - 10 working days, subject to stock levels. Please note www.gardenproductsonline.co.uk do not hold stock of branded products.
The company reserves the right to decline any requests should damage or miss-use of the product have occurred upon the customer s property or during self-assembly.
The Company will not be liable for any costs incurred the customer should they fail to inspect and satisfy themselves that the product is or merchantable quality and complete prior to assembly. If you have shingles with your building please make sure that the correct amount have been supplied before you assemble the building. Please do not overlap shingles too close together, this will give the impression of a shortage in shingles and the company will charge for additional packs required. If you are unsure how to fit shingles please contact us and a guide will be emailed to you.

7. Installation Service
Where installation is included or added to an order the customer must provide:
a. A flat completely level base made from concrete or paving slabs, unless otherwise agreed
b. Unobstructed accesses for the fitting team from kerbside to the proposed site, you must let us know if it is more than 25 metres from the nearest point of vehicular access to the fit site.
c. Clear access all around the proposed site, we recommend at least 600mm for sheds and 1200-2000mm for log cabins.
If on arrival the base prepared by the customer is not to standard the installation maybe aborted at the discretion of the fitting team or a disclaimer signed by the customer
Upon aborted installations the product can be left for self assembly by the customer, or a new installation date arranged. In both instances a fee of 90% of the value of the installation will be charged.

If you have any concerns over your base please contact us as soon as possible.If an order contains installation of shingles please be aware that they may be fixed with heavy duty staples as this is an industry approved method and is sufficient. In the event of high winds and/or exposed areas shingles may become dislodged and come away from the roofing boards, this is classed as an act of God and the company will not be held liable for damages including the dislodgment of the shingles themselves. If you are in an exposed area and/or there has been activity of high winds we do recommend that the shingles are additionally secured with bitumen/adhesive. Please be advised that this is not a service that is included in the installation and is the responsibility of the customer.
8. Dimensions, Specification and Accuracy
Whilst we endeavour to give customers every possible means of making an informed decision including brochures, website content and our customer service, it is not always possible to give every exact specification or dimension found on a building or product and on occasion manufacturers may amend the specification of their products without our prior notification. With timber products all measurements will be classed as approximate as wood is a natural product and is subject to expansion and contraction.

If you are at all concerned as regards a product specification, dimensions, suitability or quality then please contact us to clarify your concerns.
9. Issues
In the event of any issues, 'The Customer' is to in the first instance make contact by telephone on 01604 780350 or by email sales@gardenproductsonline.co.uk, stating their invoice reference and the nature of their issue.
All communications of this nature will receive a response outlining 'The Company's' position and course of action within 3 working days of the issue being raised.
Should action be required by 'The Company' to redeem a matter this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.
10. Price Match
We try to offer the lowest prices available. In the very unlikely event that you have been offered this product at a better price elsewhere, please let us know and we will try to match or beat the price. On occasion we may reserve the right not to price match where it is not financially viable for us.
11. Cracks and Splits

Wood is a natural product and is a living material.

This means that each piece of timber will differ from the other.

Natural products react to changes in atmospheric conditions, splits and cracks in the timber will occur as it expands and contracts with humidity and temperature changes.
This will not affect the strength and durability of your wooden building, play equipment or other wooden structure.

Splits can sometimes look wide and deep.
In most cases, these splits will not exceed 5-10mm in width and the depth will rarely exceed half the radius of the pole, post or beam.

Even at their extremes, these splits will not compromise on the strength of the wood as they do not run far or deep enough to affect the structural integrity. Maintenance of the surface may be required by sanding smooth any splinters or scaling caused by the surface lifting.
These splits are an inherent possibility with any wooden product and all manufacturers experience queries regarding splits from consumers.

www.gardenproductsonline.co.uk would like to reassure customers that the reliability of the product is not reduced, and that we do not consider these splits as a fault, or that a product exhibiting splits is faulty.

Cracks can open up alarmingly large but it is entirely normal. Once the inner core has dried the crack will close up.  
As the moisture in the air increases so will the water absorbed by capillary action in the wood and the cracks will close up.
None of these splits or cracks in the timber will affect the woods structural integrity or strength.

We always recommend the use of a good quality timber treatment as this will restrict the moisture both entering and leaving the wood.

12. Insolvency
In the event of the buyer suffering (or appearing to the Seller to be about to suffer) the onset of insolvency or being in breach of any term of the contract the seller shall be entitled, without prejudice to its other rights, to postpone delivery both in respect of the Contract in question and any other contracts with the Buyer until the breach has been rectified and/or (at its option) to determine the contract (and/or any such other contracts) and to recover payment for all deliveries already made.  Also, for any costs already expended for the purpose of future deliveries (less any allowance of the value thereof as utilised by the Seller for other purpose) and also to recover from the Buyer a sum equivalent to the Sellers loss of profit arising out of such determination. 

The exercise of the Sellers option to postpone delivery shall not prevent the subsequent exercise of the Sellers option to determine the Contract and/or any other such contracts.

 These terms were last changed on 19th July 2019 and apply to your order. We may change our terms and conditions at any time. So please do not assume that the same terms will apply to future orders.